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Terms & Conditions
The terms and conditions governing the use of the robotsincorporated.co.uk website (the "website") are detailed below.
Please note that any use by you of this website or purchase made through this website means that you accept these terms and conditions in their entirety.
Any variation to this will take effect when posted on the website and it is your responsibility to read these terms on each occasion you use this website or before you make a new purchase.
Any contracts or agreements formed between you and us by means of this website shall be governed and interpreted according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.
Privacy
Robots Incorporated Ltd is committed to the protection of your privacy. All personal information given to us through this website will only be held and used in accordance with this policy and the Data Protection Act 1998. Your use of this website constitutes your agreement to the terms of this Privacy Policy.
Data Protection Act
Robots Incorporated Ltd is registered under the Data Protection Act 1998.
We will only process any data we hold about you in a lawful and fair manner. We will keep your data securely to prevent unauthorised access by third parties.
Your personal data may have to be disclosed if we are required to disclose it as a result of a lawful request by a governmental or law enforcement authority.
Use of Personal Information and Your Preferences
Robots Incorporated collects data from customers when they register and make a purchase online. We also gather data about our customers from their use of the website. We use this data to corroborate our customers' identity, process payments, manage orders and communicate with customers about orders, products, services and promotions.
In order to process your registration and enable management of this website, your personal information may be passed to third party service providers who may process your information on our behalf and under our control.
Accuracy of Personal Information:
You can make a request by email to support@robotsincorporated.co.uk and we will send you a copy of any data held about you. You may then advise us of any inaccuracies and we will update the data.
"Cookies"
robotsincorporated.co.uk. uses cookies to store information essential for your user experience while browsing the web site. There are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not in themselves recognise the individual user but will recognise the computer you are using so that we know when you are returning to the robotsincorporated.co.uk .
Links to other Websites
We may from time to time refer to or establish relations with other organisations that will enable you to access their websites directly from our website. Each company, organisation operates its own policy regarding privacy the sale of personal data and the use of cookies. When you click through to any of these websites you leave the area controlled by Robotsincorporated.co.uk. We cannot accept responsibility for any issues arising in connection with the third party's use of your data, the website content or the services offered to you by these websites.
Orders
Orders and Dispatch
Your order represents an offer to us to purchase a product. Once you have completed an online purchase, if we are able to accept your order, we will send you an email confirming receipt of your order and the order details. At that point a binding agreement between us will exist. In certain circumstances, it may be possible for either you or us to cancel the order. Please read those paragraphs for more information.
Acknowledgement of Order
When you have completed your order you will be sent an e-mail confirming your order. It will state what the products are, the cost (including VAT and P&P) and delivery and invoice details.
When can I expect my orders to arrive?
All orders received through the website are processed and, if we accept your order by sending you a confirmatory email, dispatched within 3 working days of us receiving the order.
Pricing Policy
All prices, including the prices subject to price promotions and special offers are valid for the period of which they are displayed on the site. Once an order has been placed, the price you pay will not be changed.
Customer Services
Our Customer Services line is available 9am to 5pm, Monday to Friday on 01932 230281 or by email at support@robotsincorporated.co.uk
Contact details
Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and dispatch confirmations will be sent to the email address you provide.
Prices and charges
All prices shown on the website are in pounds sterling and inclusive of VAT.
Prices exclude delivery charges which are shown as a separate line item on the order summary page. For full details of our delivery charges please refer to the Delivery section.
We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order.
Availability
The purchase of all products and/or services displayed on this website is subject to availability. Prices of products may change from time to time.. If a product is subsequently unavailable following your order, or we are unable to supply the products, we will contact you either by email as soon as possible.
Payment Methods
We use Protx for processing payments by debit and credit card.
Your details will never be available to Robots Incorporated Ltd.
We accept the following cards for payment
VISA
ELECTRON
MASTERCARD
MAESTRO
We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If an order is refunded, the refund will be through the card used for the original payment. This refund may take up to 28 days to re-enter your account.
Cancellations
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order with us at any time within 7 days of receiving your products for a full refund. Should you wish to cancel the contract within those 7 days, we will then refund you the price you have paid for the products. This will not include the cost of delivery or other services provided to you in connection with your purchase, or the costs you subsequently incur on returning the products to us, unless you return the products to us because of an error on our part or because it is faulty. Your statutory rights are not affected. The products must be unused and in their original packaging and condition. Please email or write to our Customer Services Team within 7 days of delivery of your items should you wish to cancel your order.
You can expect a refund in the same form of payment originally used for the purchase, within 3 weeks of our receiving your notification that you wish to cancel the order and all refunds will be through the card used for the original payment..
Refund/Returns Policy
We will provide a full refund or exchange should you receive a faulty product
In the first instance please call our Customer Services line which is available from 9am to 5pm, Monday to Friday on 01932 230281 or by email at support@robotsincorporated.co.uk
If any product in your order proves to be faulty, please call or email the Robots Incorporated Customer Services Team to obtain a returns number and also indicate whether you would like to receive a refund (including delivery costs), an exchange or a replacement. If you choose a replacement, we will meet your costs of returning to us any replacement product that is still unsatisfactory to you. Our promise to replace the product or refund your money does not apply to faults or damage caused by wear and tear, accidental damage, neglect or misuse.
Lost Packages
Even though packages are sent via Royal Mail, on rare occasions we do experience losses whilst in transit. If this occurs please allow 10 days for the package to arrive from the date of dispatch. If this time elapses and the products do not arrive, please contact our Customer Services Team who will be happy to assist in tracing your parcel or sending a replacement. Please be aware that if you do not contact us within 30 days in relation to a lost package, an insurance claim cannot be made and thus you will be unable to claim any loss from Robots Incorporated and you will not be entitled to a refund.
If we send you a replacement and the original products are also delivered to you, you must return the original products to us within 30 days. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which we confirm we will issue a replacement.
Deliveries
We deliver to mainland UK only. We make every effort to deliver your order within the specified timescales, however where it is not possible to meet these timescales due to unforeseen circumstances which are beyond our reasonable control, we will notify you and advise you of an anticipated delivery date. This does not affect your statutory rights.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us provided that we have processed and received payment in full for the products.
Delivery Address
All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense (if there is any additional expense over the cost of delivering the order all at one time), deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason, The Carrier, Royal Mail will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
Copyright, Trade Marks & Website Content
Robots Incorporated owns all copyright and other intellectual property rights in this website and in all materials on this site including content, design, text, graphics and photographs or have obtained a licence from third parties for the use of such intellectual property.
Robots Incorporated is the owner of the trade marks appearing on this website unless indicated to the contrary;
All other trademarks, logos and names appearing on this site are the property of their respective owners.
You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission. You acknowledge that the licence to use this website set out in this paragraph is not a transfer of title in the website or the materials displayed on it.
We may immediately suspend or terminate your right to use this website under these terms and conditions by giving you notice if you breach any of these terms and conditions.
Disclaimers
We will use reasonable skill and care to fulfil your orders, and to provide products to you of satisfactory quality. However, we cannot guarantee that things may not go wrong on occasion and nor do we make any other promises about the accuracy, completeness, quality or reliability of the information, products, and/or services contained on this website.
We will not be responsible for any loss resulting from your breach of any of these terms and conditions.
Notwithstanding the above, Robots Incorporated aggregate liability (whether in contract, tort or otherwise) for losses shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.
General
The failure to exercise or delay in exercising a right or remedy under these terms and conditions or under law does not constitute a waiver of the right or remedy or a waiver of other rights or remedies, nor will any single or partial exercise of any rights or remedies preclude any other or further exercise of them. Any waiver must be in writing and signed by a Robots Incorporated Ltd authorised representative.
These terms and conditions do not create or confer any rights or benefits enforceable by any party that is not a party within the meaning of the Contracts (Rights of Third Parties) Act 1999.
Electronic Communications
By using this website, you consent to receiving communications from us electronically and agree that electronic communications satisfy any legal requirement that such communications be in writing. We may communicate with you by email or by posting notices on the website.
Collection and use of Information
We collect data from customers when they register and make a purchase online. The type of information our customers will be asked to provide includes their name, email address and telephone number. We also gather data about our customers from their use of the website. We may supplement the information that you provide to us with information that we receive from third parties.
We use this data to corroborate our customers' identity, process payments, manage orders including delivery, communicate with customers about orders, products, services and promotions and manage customer accounts. Once we have obtained your consent, which you may provide us by clicking on the opt-in box when registering on this website, we may keep you informed of any of our products and services (including discounts and special offers) by email, telephone or otherwise which we believe you might be interested in. We also use this data to develop and improve the services we offer and to enable us to further develop this website to be of use to customers and to manage security.
When you view this website by linking from another web page, Robots Incorporated may store the name of that web page for the purposes of internal administration and analysis.
With whom do we share information?
In order to process your registration and any order, and to enable management of this website, your personal information may be passed to employees and agents of Robots Incorporated Ltd and to third party service providers who may process your information on our behalf and under our control. Such persons or organisations are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.
In addition, we are entitled to carry out any other processing of your personal information as permitted by law and as required by us to protect, defend and establish our legal rights.
We may monitor use and other traffic patterns in order to optimise your use of the website.
We will not disclose your personal information to third parties except as outlined above or with your consent or in the unlikely event that we are required to do so to enforce or apply our terms and conditions or by court order or other legal requirement. This includes passing on information to other companies and organisations for fraud protection and credit risk reduction.
Web Site Links
You may provide a link (but not a framed link) to the home page of this website but not in any way, which (i) gives the impression that we are associated with, sponsored by or have approved such other website or the products or services set out therein or (ii) which damages, appropriates or dilutes the goodwill associated with the name, logo, symbol or trademark of Robots Incorporated.
Apart from this you may not link from another internet site or equivalent entity to materials or information on this website or reproduce or store any part of this website on any other website without our prior written consent.
All links shall be entitled Robots Incorporated (the "Link Name"). Nothing in these terms and conditions shall grant to anyone any rights in the Link Name, the robotsincorporated.co.uk website or any other intellectual property of Robots Incorporated Ltd or any of its subsidiaries.
Security - Check software /server details
Robots Incorporated is committed to providing a secure service. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed in confidence.
Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.
Robots Incorporated uses a secure server protected by an authentic SSL certificate. Your personal information and credit card information is transmitted in an encrypted form from your PC to the server.
This secure server software (SSL) encrypts all information you input before it is sent to us. We currently use 128-bit encryption, which is the highest level of protection that is currently available. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the collection, storage and disclosure of information, which you have given us, to prevent, unauthorised access.
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Although we endeavour to take all reasonable steps to protect your personal information, Robots Incorporated cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email unless this is due to our negligence or wilful default. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.